At Custom Art Gift, we strive to ensure your complete satisfaction with our products. If you're not entirely happy with your purchase, we're here to help.
Returns
- Eligibility: You have 30 calendar days from the date you received your item to request a return.
- Conditions: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
- Proof of Purchase: Please provide a receipt or proof of purchase to process your return.
Refunds
- Approval Process: Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
- Refund Method: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
- Partial Refunds: Partial refunds may be granted for items that are not in their original condition, are damaged, or are missing parts for reasons not due to our error.
Exchanges
- Eligibility: We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at [support email].
Shipping
- Return Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
- Replacement Shipping: If you receive a refund, the cost of return shipping will be deducted from your refund.
- Tracking: We recommend using a trackable shipping service or purchasing shipping insurance for items over $75. We cannot guarantee that we will receive your returned item.
Contact Us
If you have any questions about our return policy, please contact us at info@customartgift.com